Safaricom Staff arrested over Sim Card fraud
We are in the twenty first century when everything goes smart.
We must have smart fits,using smart phones,and talk smart to get things going smartly.
The scammers are not left behind,hence, have worked the way up to fit in the century’s’ fashion,where they do their work smart.
Cases of massive soft theft of peoples money from mobile money platforms and bank accounts have been swashing the headlines,this undertakings being performed by smart criminals lurking behind computers.
Findings have established that has been linkages between insiders of money service providers and the smart tech criminals.
Safaricom sustainability report 2017 captured that staff dismissed thanks to Fraudulent practices went to a rise to 52.
It has been established that the smart minds swap sim cards after gaining access to pin numbers,National identification details and date of birth which make a way for them to unbarred access to mobile money and bank account services.
It is easily identifiable and agreeable that most establishments scan national ids of visitors before they can give access to offices.This has been a wealthy pool of scammers to get rich data for the evil plots.
In response to the massive cries from innocent souls that have gone through the nightmare,an investigation was set out by the Director of criminal investigations Mr.George Kinoti,which resulted to a fishing of key suspects in connection with Sim swap syndicate.
In an official Facebook Page,the DCI stated..”Yesterday,detectives arrested Mr.Maurice Musoti a staff of Safaricom and Rian Obaga Nyagaka a fourth year student of Bachelors degree in Science engineering at Jommo Kenyatta University of Technology.
The mission led to recovery of 1 laptop of Apple make,160 unused Safaricom simcards, 44 used Safaricom simcards,5 Till agent numbers, 3 M pesa lines,Safaricom books,Internet booster routers and 2 mobile phones,Blackberry and Samsung J7. [autoad]
” Ideally if you lose your phone,you report to the service provider where you replace the line and block the old one.
This is the same method the criminals are using to hack the systems to get new cards without necessarily producing an ID”-Cyber security expert Bright Gameli says.
In a briefing last friday,Safaricom gave advice that subscribers should report any suspicious calls or transactions to the company or police for action.
During Kenyansask editors findings,we arrived at a case sample that saw a whole Ksh.70,000 going to a drain thanks to Sim swapping.
Esther, (Not her real name) was woken up by an incoming call in the wee hours of a Tuesday morning. The caller identified herself as Patricia of Safaricom Customer care centre. Patricia told her that her name was randomly sampled to be among the customers to answer a series of questions on their satisfaction with safaricom’s value added services. The caller had very well polished English and a politeness of its own culibar, typical of Safaricom customer care agents.
Meanwhile, the caller took her through several advises for use when using Safaricom services, particularly on the need to keep secret her Mpesa pin. When the conversation got deeper, the caller requested for Esther’s SIM CARD PIN to assist her(the caller) demonstrate a point. Note that the caller did not ask for MPESA pin and so it appeared completely safe.
The moment she finished giving the 4 digit SIM card PIN, the caller disconnected the call immediately. It was a few minutes past 6.00am and she could no longer use her phone. She learned her phone had no Safaricom network connection. She couldn’t do much as no shops were open at that time. At 8.20am after taking breakfast she went to a mobile phone repair shop just outside her house. She gave out her phone for repair, only for the technician to realize the phone was ok as it was working with other SIM cards. She was advised to replace her SIM card and did exactly that.
The replaced SIM card was now working but she had to activate her MPESA afresh so that she could pay for the replacement service. To her dismay, a whole Ksh 70,000.00 was missing from her MPESA. The balance as at the previous night was Ksh. 73,578.00. The new balance was Slightly over Ksh3,000.00 YES, she gave the wrong information to a smart scammer.
NB: THE CRIMINAL DID NOT NEED TO GET MPESA PIN TO MAKE THE MONEY TRANSFER. [autoad]
Patricia(the criminal) was savvy enough to know that Esther wouldn’t have much problem giving her SIM PIN as the sim pin is NEVER used for MPESA transaction processes. The criminal had bought a new inactivated sim to use for a SIM SWAP. As she communicated to Esther with one phone, the other hand held a handset with the inactivated sim, ready to do a SIM SWAP.
Immediately Esther disclosed her sim pin, the criminal did a sim swap; remember a sim swap only requires you to enter the pin you originally used before losing the previous sim. The deal was done.She then activated MPESA using the same PIN as the START KEY and then proceeded to do the worst; Transferring a cool 70,000.00 from Esthers’ line.
Here are some means to keep the smart scammer afar off your money stores.
1.DON’T respond to strange calls or emails asking for personal Identification details.
2.NEVER expose your sim card and plate to anybody,not even the service providers.
3.NEVER let the urgency of the caller to influence your response.ALWAYS be skeptical.
4.REJECT requests for help or unsolicitated offers to assistance.
5.Consider any offer for help you have not requested, from strangers as a scam.
6.Report fraud cases immediately to police and the service providers for action.